Our Office Staff
The best office staff there is!
Photography by Judy and Gavin - Wedding Photographers, scroll down for more information.
Diane Guerrero, R.N.P. (Nurse Practitioner)
Diane is an Ob/Gyn Nurse Practitioner. She earned her R.N. degree in 1977 from Los Angeles County (LAC-USC) Nursing School and she has worked in the Ob/Gyn field since 1980. She has been with Dr. Jick since 1989. In 1998, Diane became a Women’s Health Nurse Practitioner.
Diane is married to Donald, and they have 2 daughters, Dawn and Dena (they like the letter D), and in 2016 they welcomed their first grandchild! Her personal interests include arts and crafts, gardening (she’s especially proud of her more than 100 plumeria plants) and she loves shopping at Michael’s, Home Shopping Network and online at ABC.
Marina Jick, MSN, FNP)
(Master of Science in Nursing and Nurse Practitioner)
Marina, Dr. Jick’s wife of 33 years, runs Marina's Oasis Medical Corp., a boutique Medi-Spa located in the offices of Fair Oaks Women's Health. Marina is an experienced nurse-injector, and has been helping her clients look younger and more beautiful for the last 20 years! Marina takes pride in a subtle, conservative approach to rejuvenation and in enhancing one’s natural beauty. She will work with your budget and will make the most of each treatment session.
Marina’s offerings include Liquid Face Lift with Botox® Cosmetic and Juvederm® XC fillers (Ultra, Ultra Plus, and Voluma); PhotoFacials, Laser and IPL Hair Removal, Adult and Teen Skin Care, Designer Peels, MicroRolling, MicroNeedling (new!), Dermaplaning, MicroDermabrasion, and Spider Vein Removal.
She can be reached at 626.MYOASIS (626.696.2747) or email@example.com.
Mercedes Bin, Office Manager
Born and raised in Cuba, Mercedes came to Los Angeles at age 12 and has been here ever since. She joined us in December 2013. Mercedes has more than 25 years experience in the medical profession, and is an expert on the business side of medical practice. Mercedes joined us in 2013.
Mercedes really like helping patients and she knows her stuff when it comes to understanding the complexities of medical insurance. Feel free to call her direct line at (626) 696-2728 or drop by in person if you have any questions.
Maral Nigoghossian - Assistant Office Manager
joined us in 2009. Maral has experience with electronic medical
records, ob and gyn ultrasound, clinical research and all aspects of
women’s health. Maral enjoys helping people, is awed by the miracle of
pregnancy and the start of a new life.
loves to cook … Armenian food, Chinese, Italian, you name it. She also
bakes a great vanilla and chocolate marble cake. She spends a lot of
time with her family and friends and she has 9 god-children!
Rachel Hansen, RDMS, Ultrasound Technologist
Rachel is a certified ultrasound technologist and in 2003, Rachel earned her RDMS (Registered Diagnostic Medical Sonographer) credential from the ARDMS (American Registry of Diagnostic Medical Sonographers®). She continues to expand her education by taking courses and earning CEU's in her field.
Rachel knows the buttons on her ultrasound machine like a concert pianist knows the keys of a piano! Rachel is married and has 3 stepchildren and a step-grandchild. Rachel also creates custom hula hoops and studies hoop dancing and she loves kitty-cats. Rachel has been with us since 2003 and we estimate that she has performed more than 25,000 ultrasound exams with Fair Oaks Women's Health.
Griscelda Lopez, Front Office Supervisor
Griscelda was promotes to Front Office Supervisor. She oversees her front office staff in addition to continuing her work as a surgical coordinator (Amber is assisting her with this). This complex position involves scheduling procedures, arranging for assistant surgeons, medical clearances, pre-authorizations, benefits eligibility and more. Griscelda has been with us since 2003.
Griscelda is married to Pablo and they have three sons, Daniel and Diego (and their new son born in December 2014!). In her free time, Griscelda likes to be with her extended family, going to the beach or on picnics. This can be quite a large group because she has 10 sisters and 4 brothers!
Claudia Delgado, Back Office Supervisor
Claudia is an Ob/Gyn back office veteran. She started her career in 1989, and worked with Dr. Jick for many years in the 1990's, before Dr. Jick started Fair Oaks Women's Health.
Claudia enjoys the bonds that she has been forming with patients over the years. She loves seeing the joy when a patient becomes pregnant, all the way through the pregnancy’s ups and downs, to the proud visits of new moms, showcasing their adorable newborns!
Claudia enjoys outdoor recreation, especially fishing, jet skiing, and other water sports. Claudia has a pet dog, part pit bull, named Kahlua, and she loves anything to do with dolphins (the sea mammal, not the football team). She also really loves her niece and they spend a lot of time together.
Christine Robinson, Receptionist
Christine moved here with her husband from Maryland where she grew up. Christine has enjoyed working in the medical profession for more than 10 years because she likes interacting with many people. She really likes the people of Pasadena and of course, loves the weather!
Christine has a brother who works in Washington DC. She is also a dancer, and has studied jazz, ballet and tap dancing since she was young. We’re very happy to have Christine working here with us, since 2010.
Amber Caustrita, Surgery Scheduler
Amber joined us in 2012 to help at the front desk. She greets patients, helps them check out, answers phones and is a great team player. Amber is bright and has learned her duties quickly. Amber also assists Griscelda with surgery scheduling duties. Overall, she keeps very busy during the day. Amber's sister is Amanda, who also works with us. They are good buddies and we are glad to have them both working here!
Karen Dakramanjian, Medical Assistant
Karen joined us in 2013. She brings years of Ob/Gyn back office experience to her new position here at Fair Oaks Women's Health. Karen has a very calm and steady manner, and maintains this even on hectic days. We really appreciate that!
Amanda Caustrita, Medical Assistant
Amanda is Amber's younger sister and sometimes it seems like they are twins. She has a warm personality, a sweet smile and she and her sister get along great! Amanda is a back office medical assistant and she is very bright and eager to help our patients. She is a great team player, and will do her best to keep your office visit efficient and comfortable. Amanda joined us in 2013 and in 2017, Amanda gave birth to her first baby, a girl !
Helen Thompsen, Front Office Assistant
Helen spent many years working in an ob/gyn office and then she spent time raising her family. She has now returned to this world and it's like she never left. Helen is sweet and kind and loves helping people. She is great on the phone, and we do get a lot of phone calls ! Helen started with us in 2014.
Dena Guerrero, Medical Records Supervisor
Dena worked for us years ago and then took a 3 year leave to work at Disney Tokyo. She returned in 2014 and recently Dena was promoted to Medical Records Supervisor. Her department has grown in size and scope as our group has become more dependent on our Electronic Medical Record (EMR) and so have her duties. We are proud of her. Her mom, Diane is super happy to work with Dena, who by the way, got married in 2018!
Alyssa Chavez, Front Office Assistant/Surgery Scheduler
Alyssa joined us in 2014 and works very hard in the front office. Alyssa is also attending the University of Phoenix for a Bachelor's Degree in Health Administration.
Alyssa prides herself on being a great team player and always trying to maintain a positive attitude, and it shows! In her free time, she likes to do makeup for her friends and family.
Maria Figueroa, RN
Dr. Jick first met Maria when she was a medical assistant working with Dr. Warren Nagata (of blessed memory) and Dr. Marc Lebed. This was in December, 1989, which means that they have known each other for, let us say, many years!
Maria earned her RN years ago and and she is now back with us and we are so thrilled to have her. Many long-time patients remember Maria and it's fun for them to see her again. Maria helps out with Dr. Park's pellet patients and Dr. Jick's vaginal laser patients (Valayza). She also is available for patients with medical concerns that are best handled by an R.N. Maria is warm and kind and she is a true expert on women's health.
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Erika Rodriguez, Medical Assistant
Erika was with us a while back and we are glad that she is back. Erika is a hard worker and is helping Dr. Park as her medical assistant. In Erica's words. "When I became an RN in Mexico, an entire year was related to the obstetric patients. I learned to check patients to see how much their cervix was open and I even got to deliver a baby! I just fell in love with that kind of practice and I love what I do."
"I like to spend time with my family - my husband, mom and my son. We like to go different places especially Universal Studios! I love the smile on my kid's face when we go there."
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Jazmine Garcia, Medical Assistant
Jazmine joined us in 2015 but she has years of experience working in women's health. She is mainly with Dr. Fong. In her free time, she loves to spend time with her daughter Emely, her son and her husband Jesus, and their dogs. Jazmine says that right away when she started working in women's health, she loved it. "It was a perfect match!"
Grace Ortiz, RDMS, Ultrasound Technologist
Grace, is our second RDMS (Registered Diagnostic Medical Sonographer) and she started with us in 2015. Grace has specialized in ultrasound for obstetrics and gynecology since 2007 and she is excellent. Grace has a very calm and warm disposition and she really loves what she does. We are so happy she joined us!
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Seleste Ramirez, Medical Assistant
Seleste has worked in the medical field, in both Ob/Gyn and Pediatrics, since 2012 and joined us in 2016. She loves the OB field. She is a hard-worker and a good multi-tasker. Seleste has a middle school-age daughter, a teenage son and two pure-breed Maltese (Chica and Monster). She loves watching her son play football and her daughter cheer, loves shopping and going to museums.
Hilsin Villareal, Medical Assistant
"I am studying to become an RN and got my LVN degree in December 2017. I love helping people when it comes to their health and comfort. I have a family of 3 kids and I love to try and understand their little brains. Anything that relates to health and healthy habits - I'm in! I love nutrition and it is my favorite subject to converse about. Positivity is my overall philosophy in everything, it keeps me happy, hopeful and I love sharing positivity with everyone around me."
Rosie Rosales, Front Office Assistant
Rosie started out as our operator, but when there was an opening as our front desk main greeter, she jumped at it. We are happy that wanted this position and she is doing great.
Aracely Ochoa, Electronic Medical Records Assistant
Aracely works in the Medical Records Department with Dena. She is one of our very important "behind-the-scenes" employees and she is doing an excellent job. We are happy to have her on our team.
Clarivel Vizcaino, Telephone Operator
We get hundreds of phone calls daily and we are so pleased to now have Clarivel helping out. When Rosie moved to the front desk, we had to bring in a second operator (see Gloria, below) to work with Clarivel.
Cristina Hernandez, Medical Assistant
Cristina and Melissa (see below) started with us as interns, and they went to the same school together. Everyone liked both of them, so when their internship was up, we hired them both!
Melissa Centes, Medical Assistant
Cristina (above) and Melissa
started with us as interns, and they went to the same school together.
Everyone liked both of them, so when their internship was up, we hired
Jessie Chou, Medical Assistant
Jesse has a lot of experience in Women's Health, and she is also fluent in Mandarin, Chinese. She works closely with Dr Woo who is seeing some patients where Mandarin is their primary language.
Nadine Ricos, Front Office Assistant
Nadine has many years experience in the medical field and from her first day we knew we found someone great. And as a nice bonus, she and her husband make some unbelievable cakes and desserts too!
Gloria Curiel, Operator
Gloria sits right next to Clarivel and she is doing a fantastic job. We get a lot of phone calls and it is wonderful to have our dedicated operators to handle a lot of them.
Teresa Martinez, Medal Records Assistant
Emily Gardner, RDMS,Ultrasound technologist
Emily joined us in 2019 and we are very impressed with her skill, her personality and her attitude. She is enthusiastic and eager to learn and very good at her job. Oh, the joys of youth.