as of September 24, 2020
At Fair Oaks Women’s Health, we have implemented policies to reduce the number of medical appointments, to minimize people in our waiting room and to ensure that the office is clean, hygienic and safe for our patients and staff. Please read below to see what the current policies are.
Restrictions and safety practices are in effect. All patients (and staff) are expected to wear a mask at all times while in the office. We also have a written COVID-19 screening form at the front door. See below.
Thank you for your understanding and cooperation.
COVID-19 Screening Questions
A form will be provided. If you answer YES to any of the questions, a provider will determine if you can be seen or if your appointment can be safely delayed until you get tested for COVID-19.
- Within the last 10 days have you been diagnosed with COVID-19, had a positive COVID test, or are waiting for a COVID test result?
- Do you live in the same household with or have you had close contact with someone in the past 14 days who has positive COVID or possible COVID?
- Have you or anyone in your household traveled outside of California or to another country in the past 21 days?
- Have you started to have any of the symptoms below today or within the past 48 hours?
- Fever, Chills, Sweats or Shivering
- Shortness of Breath
- Feeling Unusually Weak
- Loss of Taste or Smell
- Sore Throat
- Runny or congested nose
Coronavirus Handouts and Links
- Home Quarantine Guidance for Close Contacts to Someone with or suspected of having Coronavirus-19 disease - L.A. County Dept. of Public Health (LACDPH May 3, 2020)
- Home Isolation Instructions for People with Coronavirus-2019 - L.A. County Dept. of Public Health (LAC DPH May 3, 2020)
- Testing for Coronavirus - by Bryan Jick, MD
- California Dept. of Public Health
- L.A. County Public Health Dept. - LAC DPH
- L.A. County Public Health GUIDE for pregnant women
- Pasadena Public Health Dept.
- Huntington Hospital COVID information - HH
- Mental Health Resources - links and apps
- Do-It-Yourself Face Masks - CDC
- Share the facts about Corona Virus - CDC
- What you need to know about Corona Virus - CDC
- If you are sick with Corona Virus - CDC
- Home Cleaning Information - LAC DPH
Resources for Pregnancy, Postpartum and Breastfeeding
- Coronavirus (COVID-19), Pregnancy, and Breastfeeding: A Message for Patients (from ACOG)
- CDC: Pregnancy & Breastfeeding (Information about Coronavirus Disease 2019)
- Los Angeles County Department of Public Health - Guidance for Pregnant Women
- Video for Pregnant Patients from CNN - brief ad, then 3 minute video, worth watching.
- Mental Health resources - links and apps
TeleHealth is available by patient request, but the number of appts. will be limited. Our TeleHealth system is provided by UpDox software, and is encrypted and HIPAA-compliant.
When you are ready, the provider will send an invitation link to either your cell phone or e-mail. The link will start with a quick "pre-flight" check to make sure your device is compatible with Video Chat.
Then you will enter a video chat room. The video chat works very well on iPhone (7 or up) or Android cell phones. If using a PC, you need a webcam, speaker and microphone, and Google Chrome browser. The link expires after 10 minutes. All video chats are one-to-one.
We can look at a wound or a skin problem, and of course it's nice to speak face-to-face for any medical interaction with a patient. TeleHealth is for Established FOWH patients only. We cannot do an annual well-woman exam via TeleHealth and we are not able to use TeleHealth for breast or vaginal problems.
Gyn TeleHealth visits for Gyn problems are billable similar to office visits. There is no separate fee for TeleHealth prenatal or postpartum care.
Using TeleHealth Visits we can help you with:
- Birth control choices or problems
- Pre-pregnancy or fertility counseling/advice
- Menopause or Peri-menopause concerns
- Pelvic pain, painful periods, painful intercourse
- Irregular periods or PCOS
- Review of recent abnormal labs or imaging
- Possible UTI or bladder infection
- Coronavirus-related concerns
FOWH Visitors Policy
FOWH VISITOR RESTRICTIONS
Out of an abundance of caution, and in order to keep our rooms less crowded and reduce potential staff or provider exposures, we have implemented the following policies:
- No visitors allowed in the waiting room. Patients only.
- No visitors for ANY office visit (including prenatal). FaceTime, Skype or audio by phone is allowed. Due to our small exam rooms, we are not able to provide proper distancing for visitors.
- Exceptions are for a parent of a minor or someone accompanying an individual who cannot be left alone. Also, exceptions for special circumstances will be considered on a case-by-case basis.
- All patients will receive text messages asking them to wait in their car (or nearby) until we are ready for their appt. (Click here to read about our Text Message Appt Notification).
- ALL patients (and guests when allowed) will be screened before they are allowed into the office. We will do a quick "no-touch" temp. We will ask you to sign off on some screening questions. If your temp is 99 degrees or over, you will have to wait outside the office until a provider can evaluate the situation. There is ample space in the lobby downstairs for visitors to wait.
- All staff are being screened the same as our patients and guests.
- Call us if you have a scheduled appointment and wish to convert it to a scheduled TeleHealth with a Doctor or Nurse Practitioner.
Well Woman Exams Resume
We are now providing all routine gyn care including Well-Woman exams and pap smears. Cancer screening with a pap smear is an important preventive measure and hundred of our patients have been delayed from having this important medical test.
Previously booked appts are still on the schedule, so openings may be limited for a while. We will monitor the number of appt requests. If necessary, we may extend our hours by opening earlier or staying open later.
To help limit the number of people in our waiting room, we have a new procedure using text messaging to communicate to you when we are ready for you to check-in for your appointment. Click here to read about our Text Messaging Appointment Notification process.
Postpartum and Post-Op
We have resumed our routine prenatal and post-op/postpartum schedule and will see you in person for these visits, unless you prefer a phone call. If so, please let us know.
To all 4-6 week Post-Partum Patients: Please complete this brief depression quiz (see below) ahead of time. This will help us prepare for our visit with you. For patients we are following with postpartum depression, please do the same.
Submit the quiz to us by email, fax or submit it online:
Text Messaging for your Appointment
Here is how our new system works (see images below):
- The day before your appt. you will receive a text message. For a Monday appt. the text will be sent the Friday before.
- When you arrive for your appt. and park, reply to the text with the word "ARRIVED".
- We will then send you the final text which asks you to wait in your car (or nearby the office) until we send "READY".
- When we send "READY", please make your way to the waiting room. There may still be a brief wait to see the Provider.
Please do not use the texting system for other messages to us. Thank you for your understanding. This system will help us to keep the occupancy of the waiting room low so people can maintain proper social distancing.
Before your appt. you will receive this text message. When you arrive for your appt. and park, please reply to the text with the word "ARRIVED".
First Text (Monday Appt)
For a Monday appt. this text message will be sent the Friday before. When you arrive for your appt. and park, please reply to the text with the word "ARRIVED".
When we see the ARRIVED text we will respond with this: "Please head up to our office after "READY" text is received. There may still be a brief wait for the Provider. Thank you." Do not come to the office just yet.
READY TEXT - Come on Up
READY TEXT: When you get this text, please make your way to the waiting room. There may still be a brief wait for the Provider. Thank you for helping us minimize the number of people in our waiting room.
HH Doula Policy
Certified birth doulas are now able to attend births with the following guidelines and restrictions:
At least 48 hours or more before delivery, patients must send an e-mail to the L&D Safety Nurse, Amy Pendleton. In this e-mail please provide:
- Patient Legal name and Date of Birth
- Patient Due Date
- Primary OB Doctor
- Doula Name
- Copy of the Doula Certification
- CLICK HERE FOR PDF FLYER
The doula will be screened on arrival and every 12 hours. The doula remains in the patient room at all times. The doula who agrees to attend the birth is the only one approved -- substitutes are not allowed. Doulas must limit items they bring to the birth to essentials only. If the OB patient tests positive for COVID, the doula will not be allowed to attend the birth.
The doula will wear a mask at all times (provided by the hospital) and can bring her own goggles or face shield. Doulas are to leave the hospital once the patient transfers to Maternity. If the patient goes to C/S, the patient can ask her doula to be with her but only one birth partner per C/S is allowed.
Neither the doula nor the birth partner are being tested for COVID at this time. They are screened upon entry into the hospital. If you believe that there is a chance that either of these people might have early COVID or recent exposure to someone COVID positive, please inform the hospital staff.
If you have further questions, please contact the Family Birth Center Manager Amy Pendleton by email at email@example.com
OB Classes at Huntington
During COVID, the classes are all virtual. Classes will be delivered live by certified and credentialed instructors. Registration is free but required.
Here are the Virtual Classes available:
- Pregnancy & Newborn Nutrition
- Childbirth Preparation: A Three-Part Series
- Breastfeeding: A Three-Part Series
- Caring for Baby: A Three-Part Series
- Parenting Preemies: From NICU to Home
ALL PATIENTS, STAFF, PHYSICIANS and GUESTS must wear a mask the entire time while in the hospital.
- Upon arrival to our campus: all staff, patients and the very limited visitors who are permitted will complete the screening procedure and obtain a surgical mask.
- Surgical masks are required to be worn in all areas of the hospital.
- Masks must be kept in a paper bag when not worn.
- Upon Departure: Soiled masks should be thrown away in receptacles or indicated bins.
- OB Patients click here for visitation rules.
- Note the new doula policy.
- All maternity tours and prenatal education classes have been cancelled. Click here for a link to virtual classes, provided free by the Hospital
- No visitors under age 15 are allowed.
- No outside food may be brought in. For labor and delivery partners who stay in the hospital, room service for all meals is provided. **New policy on food: birth partners can now go to the cafeteria.
- Click here for the full hospital visitation policy.
You can call the HH COVID-19 phone line with questions at (626) 397-3777.
Labor and Delivery Department Policies
- Universal COVID testing (nasal swab) for ALL obstetrical patients presenting to Labor and Delivery is being done. Results are available in about 1 hour.
- Scheduled C/S patients and scheduled induction patients will be tested after they arrive.
- If COVID-19 POSITIVE, the birth partner will be unable to stay with patient and will be sent home, and NICU will attend the delivery and transport the newborn to the Isolation Nursery. We know this sounds harsh but COVID is too contagious to risk anyone else getting sick.
SIGNIFICANT OTHER (Birth Partner)
- All patients (labor checks, C/S, or OB problems) will check-in to the OB ED (Obstetrical Emergency Department)
- ONLY the patient will enter the OB ED (the Birth Partner will have to wait outside the Unit until the patient is admitted or is discharged home).
- If the patient is admitted, one healthy birth partner will be allowed into the Labor and Delivery and Mother-Baby (Maternity) Unit.
- There is a new policy allowing for certified doulas.
- Patients have to limit personal belongings brought from home to ONE bag per family (not one bag per person).
- The designated birth partner, along with the patient, will remain in the hospital room at all times during their stay. The Hospital will provide meals* and toiletries. A change in policy (9/17/2020) allows for the birth partner to go to the cafeteria once the patient is on the Maternity Unit.
- All labor rooms and all maternity rooms have bathrooms with showers. (See below for visitation rules for the High-Risk OB Unit**)
- All admitted patients have a Registered Nurse (RN) assigned to them. At Huntington Hospital nobody will give birth alone.
- SEE THE NEW DOULA POLICY
- In addition to standard medical care by RN's, the hospital has created Birth Support Teams to provide extra support for laboring patients. These are hospital employees knowledgeable about birthing (not nurses) and they are also available to assist women giving birth and afterwards.
- For women in labor only one birth partner is allowed (other than certified doulas-see the new policy). Only one birth partner for C/S (doula is an option but would be the only person allowed). No other guests or visitors. This also applies to the Maternity (Postpartum) Unit and the Neonatal ICU (NICU). One guest only, must be the significant other of the patient.
*meals are ordered using "room service". This shuts down at 7 pm, and reopens at 6 am. We suggest bringing snacks with you to the Hospital (late night snacks are also available, ask your nurse). Cafeteria access has been granted for birth partners after the patient is on Maternity.
**For patients admitted to the Perinatal High Risk Unit (PHRU), the support person has two options:
- First Option - the support person may stay for the entirety of the hospital admission with meals and toiletries provided, with the understanding that they will not be permitted to leave the room.
- Second Option - one designated healthy support person will be allowed 2 consecutive hours per day visiting. This person must be the same person each day and an assessment will take place upon arriving to PHRU.
Donate to Huntington Hospital
DONATE MEDICAL SUPPLIES
Huntington Hospital is accepting donations of needed medical supplies at our donation center: Huntington Collection, 766 S Fair Oaks Avenue, Pasadena (Parking lot access off Fillmore). Monday – Friday, 9 a.m. – 3 p.m.
Medical supplies being accepted at this time include:
- Medical masks (unused, unexpired medical masks, all kinds) – we are not accepting homemade masks currently.
- Medical gloves (unopened, unused boxes only).
- Paper medical gowns (unopened).
- Hand sanitizer (unopened, unexpired only).
- Disinfecting wipes (unopened, unused).
We will update this list as we expand our accepted donations over time, as needed. If someone is not local or is unable to drop off medical supplies listed above, we can accept them via a shipment.
Interested parties can email firstname.lastname@example.org and someone will be in touch with details to create a shipping label.
For more information:
- Call (626) 397-5448
Huntington Hospital is experiencing a severe blood shortage and needs your help. *PLEASE CALL FIRST. Appointment REQUIRED.
Blood Donation Location Change:
The new location for blood donors is: 800 S. Fairmount Avenue, Pasadena, CA, 91105. Parking entrance is at 28 Bellefontaine Street (1st driveway when turning from Fair Oaks Ave onto Bellefontaine St), and parking will be validated.
Blood donation hours:
- Monday – Thursday: 9:30 a.m. to 4:30 p.m.
- Friday: 7:30 a.m. to 2:30 p.m.